Toy City, KLCC

More often than not, our first experience of a brand is via a retail outlet. Which means the service, knowledge and skills of the staff must be good (more on this later). If you are business owner and looking for a role model, you could do worse than using the staff at Toy City, KLCC. These guys are good. From the moment you walk into the store the staff are checking you out, deciding if you are a genuine buyer or simply window shopping. If you have a child or two hanging off you, that's it, you have your own personal shopper, following you around the store, ready to answer questions on the battery life of a remote control car, the expected range of the car or whether the action doll your son is screaming for is wearing underwear.
They will help you carry toys, lift heavy goods from the top shelf without complaint and insert batteries (that they cross sold you on) while you wait.
It's a pleasure handing over my hard earned cash to these guys and I'll keep coming back to do so, especially if they create a loyalty programme..........

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